Shipping Policy

Last updated: September 25, 2026

North Bioko Club (“NBC”, “we”, “us” or “our”) ships orders from the United Kingdom. Please read this policy alongside our Return and Refund Policy and Terms of Service.

Order processing

Each NBC piece is hand-painted and/or hand-distressed after you place your order, rather than prepared in advance.

Please allow 1–3 working days for your garment to be finished and prepared for dispatch. This production time is already included in the delivery windows below; it is not an additional waiting period.

Working days are Monday to Friday, excluding UK public holidays. Public holidays in the destination country may also affect international deliveries.

Shipping costs

UK standard delivery usually costs approximately £5.99, although the charge may vary according to parcel weight. The exact amount is shown at checkout before you complete your purchase.

UK standard delivery is free on orders over £150.

International shipping costs are calculated at checkout based on the destination and parcel weight.

Delivery times

Our expected total delivery windows, measured from the date of purchase, are:

• UK orders: 5–10 working days, including production and delivery.

• International orders: 5–15 working days, including production and delivery.

If a product is offered as a pre-order with a different dispatch or delivery schedule, that schedule will be stated before purchase. A pre-order dispatch date refers to when the parcel is sent, rather than when it will arrive.

International orders may take longer because of customs clearance or local delivery conditions. If we become aware of a significant delay, we will notify you.

These delivery estimates do not remove your legal rights concerning late or failed delivery.

Courier and local collection

Our current delivery courier is DPD.

We do not offer local pickup or click-and-collect from NBC. All orders are shipped by courier.

If the courier directs your parcel to a depot or collection point following an unsuccessful delivery attempt, please follow its collection instructions and identification requirements.

Delivery details and unsuccessful deliveries

Please ensure your delivery address and contact information are accurate when placing your order. If you notice an error, contact us promptly. We may be unable to change delivery details once an order has been dispatched.

If delivery is unsuccessful, follow the courier’s instructions to arrange redelivery or collection.

If a parcel is returned to us, we will contact you about the available options. Any proposed redelivery charge will be explained and agreed before the parcel is sent again.

Customs, duties and import taxes

International orders may be subject to customs duties, import taxes or carrier clearance fees imposed in the destination country.

Unless checkout expressly states that these charges are included or collected by us, they are not included in the product price or shipping charge and are payable by the customer where legally applicable.

Charges and customs procedures vary by destination. We cannot determine the exact amount of charges imposed by overseas authorities or carriers.

Where duties or taxes have already been collected at checkout, you should not be charged for the same amount again. Please contact us if you believe a duplicate charge has been requested.

Charges paid directly to customs authorities or carriers are generally subject to their own refund procedures. This does not affect any refund or reimbursement we are legally required to provide.

Refused or uncollected shipments

If you wish to cancel an order, please contact us rather than relying on refusing delivery or leaving a parcel uncollected. Refusing delivery alone does not clearly notify us of your decision to cancel.

Where a shipment is refused or uncollected, any return or redelivery charges will be assessed according to the circumstances, the information provided before purchase and applicable law.

We will not automatically retain original shipping charges or deduct return costs where doing so would conflict with your statutory rights. For a valid statutory cancellation of an entire order, the applicable standard outbound delivery charge is refundable.

Lost, damaged or missing deliveries

If your parcel arrives damaged, appears to be lost or is marked as delivered but has not arrived, please email North Bioko Club - Contact Page so we can investigate.

Photographs of damage to the parcel or garment can help us resolve the issue. Providing photographs is not a condition that removes your statutory rights.

For UK and EU consumers, delivery risk generally remains with us until you or a person you nominate, other than the carrier, takes physical possession of the goods, subject to any applicable statutory exception.

Courier tracking and delivery photographs may assist an investigation, but do not conclusively establish receipt or override your consumer rights.

Returns, exchanges and cancellations

Our voluntary return policy requires UK customers to request and send back a return within 3 days of receipt, and international customers within 7 days of receipt.

Voluntary returns must meet the condition requirements in our Return and Refund Policy, including being unworn beyond trying on, unwashed, unaltered and undamaged, with original tags and packaging.

Customers pay return shipping for voluntary change-of-mind returns and exchanges. A £10 processing fee applies to qualifying voluntary returns sent from outside the UK.

These voluntary conditions do not limit statutory cancellation rights. Eligible UK and EU consumers generally have 14 days after the day of delivery to notify us of cancellation and a further 14 days to return the goods. The £10 processing fee does not apply to a valid statutory cancellation.

Where goods are faulty, damaged or incorrectly supplied, we cover reasonable return costs as required by law. Our voluntary return deadlines do not limit your rights in these circumstances.

Finishing a garment after an order is placed does not, by itself, make it personalised or exclude statutory cancellation rights.

Please refer to our full Return and Refund Policy and Terms of Service for the complete conditions.

Contact

For questions about shipping or your delivery, email North Bioko Club - Contact Page.